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RETURNS AND EXCHANGES

I GOT MY ORDER AND SOMETHING'S WRONG, WHAT DO I DO?  

WE WANT YOU TO BE HAPPY BUNNY! ❤️💕 BUT IF YOU RECEIVE YOUR ORDER AND AND SOMETHING IS WRONG WE NEED TO KNOW WITHIN 5 DAYS. DON'T WAIT A MONTH BUNNY 💔 WE WON'T BE ABLE TO HELP😥. IF YOUR ITEM IS DAMAGED OR INCORRECT PLEASE SEND US A PICTURE SO WE CAN MAKE SURE THIS DOESN'T HAPPEN TO SOMEONE ELSE...CAUSE BUNNIES LOOK OUT FOR EACHOTHER!

WHAT ARE THE CONDITIONS FOR RETURNS? 

    • SOUL BUNNY offers a full money back guarantee for all eligible returns!
    • Returns must be sent back within 30 days of receipt
    • Returns must be unworn, unwashed with original tags & packaging
    • You are responsible for shipping fees Bunny, sorry we're not able to reimburse them
    • Make sure to hang on to your return tracking number, we can't look up your return without it
    • Processing returns can take up to 7 business days after we receive them, we appreciate your patience and will email you as soon as your refund has been sent!
    • If your account is flagged for excessive returns we may not be able to accept your return 😢

 

WHAT ISN'T ELIGIBLE FOR RETURN?

      • Worn, washed or used items
      • Any item you received more than 30 days ago
      • Intimates
      • Bodysuits and swim wear without their lining
      • If your return comes back in one of the above conditions we're sorry we won't be able to issue you a credit.

 

CAN I EXCHANGE SOMETHING? 

Sorry Bunny, we don’t offer exchanges but that's why we guarantee our product!! You can place another order for the item/s or sizes you need after we reimburse your money! ❤️

RETURNS ARE SUPER EASY BUNNY : 

Get a label from the carrier of your choice (keep that tracking number!), double check your item is eligible for a return and send your return back to us. E mail us so we can keep a look out for your return and we can provide the return address. At this time Soul Bunny doesn't provide return shipping labels or compensate for return shipping.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN? 

Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP cuz we wanna you to be happy BUNNY!! ❤️❤️❤️